We are dedicated to providing our residents with an unsurpassed standard of living and understand that superior customer service is paramount to our success. "Exceptional Living" isn't just a motto, it's how we operate—delivering quality homes, ensuring common areas and amenities are well-maintained, responding promptly to resident requests and consistently providing the highest level of customer service.

All BBC military housing residents are entitled to:

• A well-maintained and comfortable home
• A clean, attractive community and well-maintained amenity spaces
• Responsive, knowledgeable and friendly customer service
• Convenient methods to communicate with our team, express concerns and provide feedback
• Treatment with integrity, respect and professionalism by our team at all times, including honest and straightforward communications
• Fair treatment within Fair Housing guidelines     

INSPECTING WHAT WE EXPECT

To continuously ensure our residents have the best possible living experience, we send out a comprehensive Resident Satisfaction Survey annually that is designed to gather your opinions, ideas and concerns regarding our community, service and staff. In addition, we issue quality check surveys after move-in and every completed work order to confirm our performance has met or exceeded your expectations and there are no outstanding issues or concerns.

OUR COMMITMENT

We are committed to making sure your living experience with us is nothing short of exceptional. If you feel at any time that your expectations are not being met, we want to know about it so we have the opportunity to make things right. Please contact our local management team if you have any issues or concerns with your home so we can deploy the necessary resources to assist you. 

If you have already contacted our local team and are not satisfied with the outcome, we encourage you to reach out to our senior management via the BB Cares Helpline at 1-877-253-6988. The BB Cares Helpline is a dedicated resident relations system providing you with direct assistance from our corporate management team. It is our commitment to you that we will fully research every concern to ensure our team is doing everything possible to deliver an exceptional living experience.